Privacy Policy — How ph62.com Handles Your Personal Information

1. Introduction

This Privacy Policy ("Policy") describes how ph62.com ("we," "us," "our," "the Platform") collects, uses, stores, and discloses personal information obtained from players and visitors ("you," "your") who access or use the ph62.com website, mobile platform, and related services (collectively, the "Services").

ph62.com is committed to complying with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA) of the Philippines, its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission (NPC). We are also guided by applicable international data protection standards where relevant.

By registering an account, logging in to ph62.com, or otherwise using our Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please discontinue use of the ph62.com platform.

This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy.

2. Personal Data We Collect

ph62.com collects personal data that is necessary for the provision of our gaming services, regulatory compliance, and the protection of our players. The categories of personal data we collect include:

ph62.com does not collect sensitive personal information (as defined under the DPA) beyond what is strictly necessary for identity verification and regulatory compliance. We do not collect information about your religious beliefs, political affiliations, or health status unless directly relevant to a responsible gaming assessment.

3. How We Collect Your Data

ph62.com collects personal data through the following means:

• Direct Collection: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting support, or participating in promotions.
• Automated Collection: Technical and usage data collected automatically when you access ph62.com, including through cookies, web beacons, log files, and similar tracking technologies.
• Third-Party Sources: Identity verification data from KYC service providers; fraud prevention data from anti-fraud partners; payment data from payment processors (GCash, Maya, banks); and publicly available information where permitted by law.
• Regulatory Sources: Information received from PAGCOR, the NPC, law enforcement agencies, or other regulatory bodies in connection with compliance obligations.

4. Purpose of Processing Your Data

ph62.com processes your personal data for the following purposes:

• Account Management: Creating, maintaining, and securing your ph62.com player account.
• Identity Verification (KYC): Verifying your identity and age (21+) in compliance with PAGCOR requirements and anti-money laundering regulations.
• Payment Processing: Processing deposits, withdrawals, and refunds through approved Philippine payment channels.
• Service Delivery: Providing access to games, promotions, bonuses, and all other ph62.com platform features.
• Fraud Prevention & Security: Detecting, investigating, and preventing fraudulent activity, money laundering, and unauthorized account access.
• Regulatory Compliance: Meeting our obligations under Philippine law, PAGCOR licensing conditions, the Data Privacy Act, and anti-money laundering regulations.
• Responsible Gaming: Monitoring gaming patterns to identify potential problem gambling indicators and applying responsible gaming tools where appropriate.
• Customer Support: Responding to your inquiries, resolving disputes, and improving our support services.
• Platform Improvement: Analyzing usage data to improve the ph62.com platform, game lobby, and user experience.
• Marketing Communications: Sending you promotional offers, bonus notifications, and platform updates — only where you have provided consent or where permitted by law. You may opt out at any time.

5. Legal Basis for Processing

Under the Data Privacy Act of 2012, ph62.com processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform our contract with you (the ph62.com Terms & Conditions), including account management, payment processing, and service delivery.
• Legal Obligation: Processing required to comply with applicable Philippine laws, including PAGCOR regulations, anti-money laundering laws, and tax obligations.
• Legitimate Interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where our legitimate interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Data Sharing & Disclosure

ph62.com does not sell your personal data to third parties. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection agreements:

• KYC & Identity Verification Providers: Third-party services that assist with identity verification and age confirmation.
• Payment Processors: GCash, Maya, and banking partners required to process your financial transactions.
• Fraud Prevention Partners: Services that help detect and prevent fraudulent activity on the platform.
• Game Providers: Licensed game studios whose games are hosted on ph62.com may receive limited technical data necessary for game operation.
• Regulatory Authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other competent Philippine authorities, where required by law.
• Law Enforcement: Philippine law enforcement agencies, where required by a valid legal order or where disclosure is necessary to prevent serious harm.
• Professional Advisors: Legal counsel, auditors, and compliance consultants, subject to professional confidentiality obligations.

7. Data Retention

ph62.com retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the satisfaction of any legal, regulatory, accounting, or reporting requirements.

• Active Accounts: Personal data is retained for the duration of your active account relationship with ph62.com.
• Closed Accounts: Following account closure, ph62.com retains personal data for a minimum of five (5) years in compliance with Philippine anti-money laundering regulations and PAGCOR record-keeping requirements.
• Transaction Records: Financial transaction records are retained for a minimum of five (5) years from the date of the transaction.
• Support Communications: Customer support records are retained for three (3) years from the date of the last interaction.
• Marketing Data: Where consent has been withdrawn, marketing data is deleted or anonymized within 30 days of the opt-out request.

Upon expiry of the applicable retention period, ph62.com will securely delete or anonymize your personal data in accordance with our data disposal procedures.

8. Data Security

ph62.com implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS Encryption: All data transmitted between your device and ph62.com servers is encrypted using industry-standard SSL/TLS protocols.
• Data Encryption at Rest: Sensitive personal data stored on ph62.com servers is encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data is restricted to authorized ph62.com personnel on a strict need-to-know basis, enforced through role-based access controls.
• Two-Factor Authentication: ph62.com supports two-factor authentication (2FA) for player accounts to provide an additional layer of security.
• Regular Security Audits: ph62.com conducts regular security assessments, penetration testing, and vulnerability scans to identify and address potential security risks.
• Incident Response: ph62.com maintains a data breach response plan. In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the National Privacy Commission and affected players in accordance with the Data Privacy Act.

While ph62.com takes all reasonable steps to protect your data, no internet transmission or electronic storage system is 100% secure. You are responsible for maintaining the security of your ph62.com login credentials.

9. Cookies & Tracking Technologies

ph62.com uses cookies and similar tracking technologies to enhance your experience on the platform, analyze usage patterns, and support security functions. The types of cookies we use include:

• Essential Cookies: Strictly necessary for the operation of the ph62.com platform, including session management, login authentication, and security functions. These cannot be disabled.
• Functional Cookies: Remember your preferences (such as language settings and game lobby layout) to provide a more personalized experience.
• Analytics Cookies: Collect anonymized data about how players use ph62.com to help us improve the platform. Used only with your consent.
• Security Cookies: Help detect and prevent fraudulent activity, bot access, and unauthorized account access.

You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies may affect the functionality of the ph62.com platform. For more information on managing cookies, please refer to your browser's help documentation.

10. Your Data Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by ph62.com:

• Right to Be Informed: You have the right to be informed of how your personal data is being collected and processed — which is the purpose of this Privacy Policy.
• Right to Access: You may request a copy of the personal data ph62.com holds about you, along with information about how it is being used.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to applicable legal grounds.
• Right to Data Portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at the details provided in Section 14 of this Policy. We will respond to all verified requests within 15 business days in accordance with NPC guidelines.

11. Minors & Age Verification

ph62.com strictly prohibits access by persons under 21 years of age, in accordance with PAGCOR regulations governing online casino gaming in the Philippines. We do not knowingly collect personal data from individuals under 21.

As part of our registration and KYC process, ph62.com verifies the age of all players. Any account found to belong to a person under 21 years of age will be immediately suspended, and any personal data collected will be deleted in accordance with our data disposal procedures, except where retention is required by law.

12. International Data Transfers

ph62.com primarily processes and stores personal data within the Philippines. In certain circumstances, personal data may be transferred to or accessed from locations outside the Philippines — for example, where we use cloud infrastructure providers or international KYC service partners.

Where such transfers occur, ph62.com ensures that appropriate safeguards are in place to protect your personal data, including:

• Contractual clauses requiring the recipient to apply data protection standards equivalent to those required under the Data Privacy Act of 2012.
• Transfers only to countries or organizations recognized by the NPC as providing adequate data protection.
• Your explicit consent, where required by applicable law.

ph62.com will not transfer your personal data to any jurisdiction that does not provide an adequate level of data protection without first implementing appropriate safeguards.

13. Amendments to This Policy

ph62.com reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will notify registered players via the email address associated with their account or through a prominent notice on the ph62.com platform.

The effective date at the top of this page will be updated to reflect the date of the most recent revision. Your continued use of ph62.com following the posting of an updated Privacy Policy constitutes your acceptance of the revised terms. We recommend reviewing this page periodically to stay informed of how we protect your data.

14. Contact & Data Protection Officer

ph62.com has designated a Data Protection Officer (DPO) in accordance with the Data Privacy Act of 2012. If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact:

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have not been respected.